Data deletion

How to have your data, including data received from Facebook, deleted from EnableLeads.

Who holds your data

EnableLeads is a CRM used by businesses. When a business connects its Facebook Page, people who fill in that business's Facebook lead forms are saved as contacts in that business's workspace. We keep that data on the business's behalf, so the business decides what is kept. We also store the Facebook access tokens needed to fetch those leads.

If you filled in a Facebook lead form

Email us at care@enableleads.com with the subject “Data deletion request” and tell us your name, the phone number or email you used on the form, and the name of the business or Facebook Page it was for. We will confirm your request and delete the matching contact records, notes and activity within 30 days. You can also ask the business directly.

If you are a business using EnableLeads

1. Delete contacts. Open Contacts, tick the contacts, and choose Delete. This also deletes their tasks, notes, calls and deals.
2. Disconnect Facebook. Open Settings, then Apps Integrations, and delete the Facebook integration. This stops new leads, unsubscribes the Page from EnableLeads, and removes the saved Page access token.
3. Remove EnableLeads from your Facebook account. In Facebook, go to Settings, then Business integrations, find EnableLeads and choose Remove. This revokes our access immediately.
4. Delete the whole workspace. Email care@enableleads.com from the account owner's email address and we will delete the workspace, its users and all of its data within 30 days.

What happens next

Deleted data is removed from our live database. Copies in backups are removed as the backups expire. We may keep the minimum records the law requires, such as a log that a deletion request was made.